By debacle
They really, really try. Back when I was an AS400 jockey they started the transition. It went from having a guy on-site whenever we needed anything to having someone on the phone walking someone (usually someone unsuited for the task) through a debugging process.
See more about this article by clicking the link here: https://news.ycombinator.com/item?id=10227039
debacle comments on "HP to cut 25-30k jobs"
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